— CEO
Perry Sheraw started her career in the 1990s as a print journalist. In the early 2000s, she sent her first email marketing campaign and launched a pioneering career in digital marketing and marketing automation.
Since that first email, Perry has worked as an in-house marketing executive and as a hired consultant for businesses in all verticals and sizes, including Fortune 500 companies. While email marketing automation is her passion, she’s managed database, call center and sales teams. This experience provided a front row seat to the entire customer journey.
And, it always, always comes back to email.
— Marketing Automation Specialist
Brooke has direct experience developing email and automation strategies for clients across numerous verticals. She has directed national campaigns for B2B, B2C and eCommerce clients.
Brooke enjoys collaborating with clients to meet client goals and growth initiatives. She is creative, innovative, and dedicated to boosting our client’s ROI.
— Marketing Automation Specialist
Ken began his career in the BPO industry, building a strong foundation in customer communications, process efficiency, and client relationship management.
Over time, he expanded his expertise into project management, marketing, CRM systems, and email marketing automation—consistently driving operational improvements and enhancing customer experiences.
At Duma, Ken leverages technology and data-driven strategies to streamline CRM workflows, strengthen client engagement, and support business growth. With nearly two decades of experience bridging operations and communications, he brings a professional yet adaptable approach to solving challenges and creating value for both clients and teams.